Refund policy

We have a refund policy of 30 days, meaning there’s 30 days available after receiving your product to request a refund, keep in mind that the cost of delivery will be the responsibility of the client, additionally; if the package becomes stranded, we won’t take responsibility for it.

The original item/s must be in the same state they were received in, without use, with etiquettes and in the original packaging, for your refund to come through. You will also need proof of purchase or a receipt.

To solicit a refund, you may contact us at disassinfo@gmail.com Keep in mind that refunds must be sent to the following address: 115-60 Avenida Carrera 7 Local B-106 Bogotá Cundinamarca, Código postal 110212.

If the refund is accepted, we will send you a shipping label for the refund along with instructions on how and where to send the package. Items that were shipped back without previously requesting a refund will not be accepted.

For any question or doubt about refunds, you may contact us at disassinfo@gmail.com

 

Damages and issues

Please, check your package when you receive it and contact us immediately if the item/s is faulty, damaged or if you receive the wrong item. So that we can evaluate the problem and find a solution.

 

Exceptions / Item/s without refunds

Certain types of item/s cannot be refunded, such as perishables, custom items and self-care products. We do not accept refunds containing dangerous materials, Such as inflammable liquids or gases. If you have any doubts or questions about a specific item, contact us.

 

Unfortunately, we cannot accept refunds of items on sale or gift cards.

 

Exchanges

The quickest way to receive what you’re requesting is to ship back the item/s you want to refund and, once the request has been accepted, make a secondary purchase of the new item/s.

 

14-day cooling-off period for the EU. If the merchandise is sent within the EU, you have the right to annul or return your order within 14 days, for any motive and without necessity of justification. As per the previous case, the item/s must be in the same conditions received, unused, with etiquettes and the original package. You will also need proof of purchase or receipt

 

Refunds

We will inform you when we've received and inspected the item/s and we will communicate if it has been approved or not. If it's been approved, you will receive an automatic refund in your original method of purchase within 10 business days. Remember that the bank or entity providing the payment method may take time processing and making your refund effective.

If more than 15 business days have elapsed since we approved your refund, contact us at disassinfo@gmail.com